Help Desk or Service Desk? Deliver Quality Service
Historically, all that was expected of a corporate help desk was reactive incident management... something would go wrong, a phone call would be made, and a support analyst would be dispatched to resolve a problem with an unknown asset. But with today’s integrated and inter-related systems, that isn’t enough.
Providing quality and efficiency via customer service is paramount. Integration of your desktop management tools into your help desk management tools is crucial. That's why we provide solutions that integrate with the major desktop solutions. Contact us for more information on how to increase your service desk capabilities.